Your govtech stack,
answering the phone.
EffiGov connects its AI phone agents directly to municipal systems of record, so calls resolve against live data instead of a script: permits looked up in your permitting system, balances read from your billing system, service requests filed into your work-order system with a reference number the resident can keep.
Esri ArcGIS
ArcGIS Survey123
Salesforce
Zendesk
Microsoft Bookings
SeeClickFix
GoGov
Accela
Tyler EnerGov
OpenGov
CitizenServeTyler Munis
CentralSquare
InvoiceCloud
Cityworks
RecTrac
Microsoft Entra ID (SSO)
Municode
General Code eCode360
Laserfiche
WordPress
CivicRec
Granicus
Socrata (SODA)
GTFS
MapboxEsri ArcGISArcGIS Survey123SalesforceZendeskMicrosoft BookingsSeeClickFixGoGovAccelaTyler EnerGovOpenGovCitizenServeTyler MunisCentralSquareInvoiceCloudCityworksRecTracMicrosoft Entra ID (SSO)MunicodeGeneral Code eCode360LaserficheWordPressCivicRecGranicusSocrata (SODA)GTFSMapbox26 systems
8 categories
0 systems replaced
Permitting & Licensing
Permit status, inspections, code cases, and contractor licensing, answered from the permitting system your building department already runs.
Accela
Accela Construct API
Look up permits and file records through Accela's public developer platform.
Tyler EnerGov
Tyler EnerGov API
Look up permit, license, and code-case status in Tyler EnerGov, or start an application, right on the call.
OpenGov
OpenGov API
Look up permits and licensing in OpenGov's cloud, or surface published budget and report data.
CitizenServe
CitizenServe API
Look up permit applications, code-enforcement cases, and licensing records in CitizenServe.
Municipal Code
“Is that allowed?” answered from the code itself: the agent cites chapter and section from your published code library instead of paraphrasing.
Municode
Municode API
Answer ordinance and code questions from your published municipal code, citing the exact chapter and section, for the code library many cities host on Municode.
General Code eCode360
eCode360 API
Pull current ordinance text from your eCode360 code library so answers cite the section as adopted, not a paraphrase.
Utility Billing & Payments
Balances, due dates, and payments, read from your ERP or billing system so the resident never waits for a callback.
Tyler Munis
Tyler Munis API
Check a utility or tax balance and other Munis records, so billing questions resolve without a transfer.
CentralSquare
CentralSquare API
Look up finance, utility, and community-development records in CentralSquare, a core system for many agencies.
InvoiceCloud
InvoiceCloud API
Check a utility, tax, or citation balance and take a payment through InvoiceCloud.
311, Service Requests & Work Orders
Every report becomes a tracked record in the system your crews already work from, with a reference number read back on the call.
SeeClickFix
SeeClickFix API
File and track 311 service requests in SeeClickFix, the request system many cities run.
GoGov
GoGov API
Create and track 311 requests, code cases, and citizen reports in GoGov.
Cityworks
Cityworks API
Log a work order or service request against the right asset in Cityworks.
Salesforce
Salesforce REST API
Create and update service cases in your Salesforce org, so every call lands where your staff already work.
Zendesk
Zendesk REST API
Open, update, and route Zendesk tickets automatically from a resident call.
GIS & Location
Addresses geoverified against your own layers, reports routed to the district that owns them, records filed where your field crews look.
Esri ArcGIS
ArcGIS REST API
Pull your city's GIS layers to geoverify the address a resident gives and route the report to the district that owns it.
ArcGIS Survey123
Survey123 feature layer
File each resident request as a Survey123 record in your ArcGIS feature layer, so it lands in the same forms and dashboards your field crews already use.
Mapbox
Mapbox API
Geocode the address a resident gives and resolve it to a real location with Mapbox.
Parks, Scheduling & Records
Program availability, reservations, inspection appointments, and records requests, handled against the systems that hold the answers.
RecTrac
RecTrac API
Check program, class, and facility reservations in RecTrac so parks-and-rec questions resolve on the call.
CivicRec
CivicRec API
Check program availability, class registration, and facility reservations in CivicRec, CivicPlus's parks and recreation system.
Microsoft Bookings
Microsoft Graph API
Book appointments and inspections into your Microsoft 365 calendars and confirm the time right on the call.
Laserfiche
Laserfiche API
Search and file documents in Laserfiche so records questions can resolve on the call.
Web, Open Data & Transit
Answers drawn straight from your website, agendas, published datasets, and transit feeds, so the AI says what your sources say.
WordPress
WordPress REST API
Answer questions straight from your city's website content through the WordPress REST API.
Granicus
Legistar Web API
Surface meeting agendas and legislative records from the public Legistar API.
Socrata (SODA)
Socrata (SODA) API
Answer data questions straight from your published open-data sets via the open SODA API.
GTFS
GTFS / GTFS-Realtime
Answer transit questions, the next bus, a route, a schedule, from your GTFS and GTFS-Realtime feeds.
Identity & Access
The staff dashboard plugs into the identity provider your government already runs, so access is granted and revoked where IT manages everything else.
Microsoft Entra ID (SSO)
Microsoft Entra ID / OAuth 2.0
Staff sign in to the EffiGov dashboard with their existing Microsoft work accounts. Access follows the directory your IT team already manages, no new passwords to issue or revoke.
Don't see your system?
If it has an API, or even a structured email or form intake, we can usually connect it. New integrations are scoped and built as part of deployment.
Tell us what you runTelephony
Works with any phone system
Cloud calling platform or the PBX in your server room: your team forwards your existing lines to a number EffiGov manages. A settings change, not a project. Residents dial the same number they always have, and unforwarding is just as fast.
Cisco Webex Calling & CUCM
Cloud & on-prem
Microsoft Teams Phone
Cloud
RingCentral
Cloud
Genesys
Cloud & on-prem
Avaya
Cloud & on-prem
8x8
Cloud
iPitomy
On-prem
...and anything else with call forwarding.
If it can forward a call, it works.
Under the hood
How a call becomes a record
“There’s a pothole on Elm Street.”
What happens in the next 60 seconds
Verify
Address checked against your GIS
Elm St ✓ District 3
Connect & File
Written straight into your system of record
Work order #4471 → Cityworks
Confirm
Resident keeps the number
Text sent · ref #4471
Zero data retention with our AI model provider, US-based data. Security overview
Integration questions
Does EffiGov work with our phone system?
Yes, because there is no telephony integration to build: your team forwards your existing lines to a phone number EffiGov manages, using the call forwarding every system already supports. That works the same from cloud platforms (Cisco Webex Calling, Microsoft Teams Phone, RingCentral, Genesys, 8x8) and on-premises PBXs (Cisco CUCM, Avaya, iPitomy). You keep your numbers, your hardware, and your carrier, and you can unforward at any time.
Does EffiGov integrate with Accela, Tyler, or OpenGov?
Yes. EffiGov's agents connect to permitting and licensing platforms including Accela, Tyler EnerGov, OpenGov, and CitizenServe, so permit lookups, inspection scheduling, and code-case questions resolve on the call.
What happens when a resident files a service request?
The AI verifies the address against your GIS, files the request into your system of record with field-level mapping, and reads the resident a reference number, with an optional confirmation text. The record lands where your staff already work, not in a separate inbox.
Our system isn't listed. Can you connect to it?
Usually, yes. The catalog covers systems with public or standards-based APIs, and we build new connections as part of deployment. If your system has an API, or even a structured email or form intake, tell us what you run and we'll scope it.
Do we have to replace any of our current software?
No. EffiGov sits on top of your existing stack, phone system included. Agents read from and write to the systems you already run; there is no new system of record and no new software for your staff to learn.
Does the staff dashboard support single sign-on?
Yes. The EffiGov dashboard supports Microsoft SSO through Entra ID, so staff sign in with their existing work accounts and access follows your directory. No separate passwords to manage.
How long does an integration take to set up?
It depends on the system and the scope of what the agent should do with it, from read-only lookups to filing records. Integration setup happens during deployment alongside knowledge-base configuration, and we handle the mapping work.
See your stack answer a call
Bring the systems you run. We'll show a resident call resolving against them, permit lookup to filed work order, live on the phone.
