“The corner of Elm and 3rd”
is a real place to our AI.
Residents don’t read out parcel numbers. EffiGov’s agents geolocate whatever they say on the phone, a street address, an intersection, or a named place, resolve it against your own GIS layers, and stream the pinned location into the service request.
Pulled straight from your ArcGIS layers, re-synced daily, so a rezoning or a redrawn district shows up in answers the next day.
Resident
“There's a pothole in front of 214 Elm Street.”
AI agent
Got it, I’ve pinned that location. Filing the report now.
Filed into your system of record
Pothole · work order #4471 · pinned location attached
Streets & parcels
214 Elm St
Council districts
District 3
Zoning
R-1 Residential
Collection routes
Route THU
Every boundary question, answered from your own layers
Once a caller’s location resolves, any polygon your GIS maintains becomes an answer the agent can give on the phone.
One resolved location · every layer you publish answers
“Who's my council member?”
Resolved from your council district layer, by the caller's address.
“What's my property zoned?”
Read from your zoning layer, cited by district code.
“When's my trash day?”
Matched to the collection route polygon the address sits in.
“Is this address in city limits?”
Checked against your jurisdiction boundary before anything is filed.
“Am I in a flood zone?”
Looked up in the flood layer you publish, answered with the zone designation.
“Whose road is this?”
City, county, or state maintenance, resolved from your road ownership layer.
Your source of truth
Straight from ArcGIS, fresh daily
The agent reads your published layers over the ArcGIS REST API and re-syncs them every day. When the council redistricts, a parcel is rezoned, or a collection route moves, the phone answers change with the map. Nobody re-uploads a shapefile, nobody edits a knowledge base.
From spoken words to a pin on your map
Four steps, all on the call, nothing retyped by staff afterward.
Hear
The agent listens for a location the way a dispatcher would: an address, a cross street, a landmark, a park, a facility name.
0:04 · Location heard
Geocode
What it heard resolves to coordinates against your ArcGIS address points and parcels, and the agent confirms the match back to the caller.
Elm St & 3rd Ave ✓
Resolve boundaries
The pin is checked against your layers: council district, zoning, collection route, maintenance zone, jurisdiction line. Whatever your GIS carries.
District 3 · R-1 · Route THU
Stream into the request
The service request is filed with the matched location, coordinates, and owning district attached, and a reference number is read back on the call.
Work order #4471 filed
Frequently asked questions
What if the caller doesn't know the exact address?
That's the normal case, and it's what the geolocation is built for. The agent works from whatever the caller can actually give: a cross street like the corner of Elm and 3rd, a landmark, a business name, or a named place like the boat ramp at Veterans Park. It resolves that description against your GIS, confirms the matched location back to the caller before filing anything, and asks a clarifying question when the description is ambiguous.
Where does the geographic data come from?
From your own GIS. The agent reads your published ArcGIS layers over the ArcGIS REST API: parcels, address points, zoning, council districts, collection routes, jurisdiction boundaries, and whatever else you maintain. For governments without a GIS program, Mapbox geocoding covers address and intersection resolution.
How current are the answers when a layer changes?
Layers are re-synced daily via the ArcGIS API. When a parcel is rezoned or district lines are redrawn, the agent's answers reflect the updated layer after the next sync, without anyone re-uploading an export or editing the agent's knowledge base.
Can it answer zoning and council district questions, not just file requests?
Yes. Boundary lookups are answers in their own right: what a parcel is zoned, which council district an address sits in, which collection route serves it, whether a location is inside city limits. The agent resolves the caller's location once and can answer any boundary question your layers carry.
What lands in the service request?
The resolved location: the matched address or intersection, the coordinates of the pin, and the boundary attributes that matter for routing, like the district or maintenance zone that owns the problem. The request is filed into your system of record with a reference number read back to the caller.
Does this route reports to the right department or district automatically?
Yes, when your layers define ownership. A pothole inside a state-maintained right of way, a streetlight in the utility's territory, or a park asset owned by Parks & Recreation each resolve to the owner defined in your GIS, so the report lands with the crew that can actually fix it.
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See your own layers answer the phone
Bring a public ArcGIS endpoint. We’ll show a call geolocating against it, spoken location to filed request.
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