Chapter 011810
A township in the woods.
Long before there was a city, there was Wayne Township, established in 1810 in the rolling country northeast of Dayton, and for a century and a half it stayed quiet farmland.
The Story
Built brick by brick. Now answered byte by byte.
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Chapter 021956
One developer with ten thousand bricks.
In 1956, builder Charles H. Huber began covering that farmland with solid brick homes working families could afford, more than 10,700 of them by 1992, earning the city its enduring tagline: “America's Largest Community of Brick Homes.”
Chapter 031981
From subdivision to city.
In 1981, Wayne Township was incorporated as the City of Huber Heights, and by the 2020s it was home to 43,000 residents, growing fast and still proud of their bricks.
Chapter 042026
Brick by brick to byte by byte.
A day of calls in Huber Heights sounds like a city living its life: a chair set out for bulk pickup, a box truck blocking a sidewalk, a storm branch down on Taylorsville Road, a shelter to book at Thomas Cloud Park. Like every city in America, it fielded all of it with finite staff.
And the phone system, like the ones most cities still run, gave no insight into what those calls were about: what residents needed, or what kept coming up.
So in late 2025, Huber Heights partnered with EffiGov to build a phone agent system for every department in the city, answering routine calls itself and routing the hard ones to staff.
Pilot to fleet
0 of 6 live
Pilot signed
Oct 2025
Parks & Rec
Nov 13 2025
Public Works
Nov 14 2025
City Hall
Nov 18 2025
Zoning
Dec 2025
Clerk of Council
Mar 2026
Engineering
Apr 2026
Three agents live within weeks, a fourth by December, and the last two by spring, with no new procurement.
Weeks after signing, EffiGov was live for the first three departments: Parks & Rec, Public Works, and City Hall. Zoning joined in December, and the last two, Clerk of Council and Engineering, came online in the spring, with no additional procurement.
Across March through June the six agents took more than 6,600 calls, roughly three in four handled without falling back to the front desk. And many were calls that used to be two: a resident calls City Hall, mentions a zoning question, and is handed straight to the dedicated Zoning agent mid-sentence, no second call, no callback.
